FREQUENTLY ASKED QUESTIONS
How do I clean the leather on my daph. bag?
For light cleaning, wipe with a damp cloth. For all leather bags that do not include our signature pattern we suggest spot cleaning with handbag leather cleaner. Of course, remember to always test a small spot on the bag to ensure no damage. For more serious cleaning, please contact a leather cleaning professional. Learn how to wash your daph. pieces here.
What do I do about my jeans dying the leather on my bag?
We know that jeans dye on your leather bags is very frustrating! We suggest trying out products on the market that may help you set the dye in your jeans prior to sporting your daph. bag.
What is your return/exchange policy?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit ( minus shipping costs) will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: #111, 8816 Manchester Road, Brentwood, MO 63144.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: #111, 8816 Manchester Road, Brentwood, MO 63144.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
When will my order arrive?
All of our bags are shipped through either USPS, UPS or DHL. We offer three convenient shipping methods for online orders: ground shipping (2-5 business days), 2nd Day Air (2 business days), and Next Day Air (1 business day). Please note that Saturdays, Sundays and Holidays are not considered business days. Any order placed after 3pm CST on any standard business day will not be shipped until the following business day. Any order placed after 3pm CST on a Friday will not be shipped until the following Monday.
Don't see an answer to your question? Please contact us at firstname.lastname@example.org.